Complaints Procedure

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We at GPW Recruitment want to give you the best possible service but we are aware that we might not get it 100% right all the time. Your feedback should this ever be the case would be much appreciated as we pride ourselves on our high levels of customer service and want to exceed your expectations of how a recruitment company works. This page tells you about our complaints procedure which you can follow if things go wrong or if you are not happy with any aspect of our service.

Step – by – step guide to our complaints procedure:

1. Get in touch with the division or section that is responsible

If you think we’ve made a mistake or let our standards slip, please get in touch with the division or section responsible and we’ll try to sort it out quickly and efficiently.

2. If you are still not satisfied you can make an official complaint
If you have made your complaint to the section concerned and they can’t sort the problem out or if you are not happy with the outcome, you can make an official complaint.

If you do want to make an official complaint, you should contact the section concerned and speak to a member of staff, or you can write to them.

3. What happens next?

We will investigate your complaint and the section concerned will write to you within 14 days. However, if your complaint is complicated, we will write to you and let you know when we will be able to give you a full response.

4. A written response from us

With official complaints, if you are still not satisfied after the section has written to you, you have the right to appeal. When you appeal, our Board of Directors will review your complaint and usually respond in writing within five weeks.

5. What if I'm still not satisfied?
When we have fully investigated your complaint, and if you are still not satisfied, you can contact the REC (Recruitment and Employment Confederation) and ask them to look at your complaint.

The address is:-

REC
4th Floor Albion House
Chertsey Road
Woking
GU21 6BT
Tel: 0207 009 2167
Fax: 01483 714979
www.rec.uk.com