If you think we’ve made a mistake or let our standards slip, please get in touch with the division or section responsible and we’ll try to sort it out quickly and efficiently.
If you do want to make an official complaint, you should contact the section concerned and speak to a member of staff, or you can write to them.
We will investigate your complaint and the section concerned will write to you within 14 days. However, if your complaint is complicated, we will write to you and let you know when we will be able to give you a full response.
With official complaints, if you are still not satisfied after the section has written to you, you have the right to appeal. When you appeal, our Board of Directors will review your complaint and usually respond in writing within five weeks.
The address is:-
4th Floor Albion House
Tel: 0207 009 2167
Fax: 01483 714979